Refund and Returns Policy

At Jivo, we are committed to ensuring your satisfaction with our chemical-free, wellness-focused products. If for any reason you are not completely happy with your purchase, we are here to help. Please review our return and refund policy below for details on how to proceed.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. The item must be unused, in its original condition or damaged, and in the original packaging.
2. The return request must be initiated within 15 days of the delivery date.
3. Proof of purchase (receipt or order confirmation email) must be provided.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Opened food items or consumables.
• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Items damaged due to improper handling or storage.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Support Team at info@jivo.in or +91 8595 349 565 within 7 days of receiving your order.
2. Provide your order number, proof of purchase, and reason for the return.
3. Our team will guide you through the return process, including shipping instructions if applicable.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

1. Refunds will be processed to the original method of payment within 7-15 business days.
2. For COD orders, a bank transfer or store credit will be issued upon approval.

Refunds may not include original shipping charges unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@jivo.in or +91 8595 349 565.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Provide photographic evidence and your order details, and we will arrange a replacement or refund at no extra cost.

Contact Us

For any questions or concerns about your return or refund, please reach out to us:

• Email: info@jivo.in
• Phone: +91 8595 349 565
• Customer Support Hours: Monday to Saturday, 11 AM – 7 PM

At Jivo, your satisfaction and trust are our priorities. Thank you for choosing our products and for supporting our mission to nurture wellbeing and give back to society. Together, we’re making a difference in the lives of many!

Note: This policy complies with the latest standards and is subject to change. Please visit our website for updates.