At Jivo, we aim to provide a seamless and reliable delivery experience, ensuring that our chemical-free, wellness-focused products reach you in perfect condition and in a timely manner. Please review our Shipping and Delivery Policy below for all details related to your orders.
Shipping Locations
We currently ship across India. For international orders, please contact our customer support team to check availability and delivery options. Shipping across specific states is subject to the availability of stock.
Processing Time
All orders are processed within 1-2 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with your order details and tracking information (if applicable) once your order has been shipped.
Estimated Delivery Time
Standard Delivery: 1-5 days for metro cities and 1-7 days for non-metro locations.
Delivery times may vary depending on your location and external factors such as holidays or weather conditions.
Delivery Issues
- Delayed Delivery: If your order is delayed beyond the estimated delivery time, please contact us at info@jivo.in or +91 8595 349 565. We will work with our courier partner to resolve the issue promptly.
- Incorrect Address: Ensure that the delivery address provided at checkout is accurate and complete. Jivo is not responsible for failed deliveries due to incorrect or incomplete addresses.
- Missed Delivery: If delivery is attempted and no one is available, our courier partner may reattempt delivery or contact you for further instructions.
Damaged or Missing Items
If your package arrives damaged or with missing items, please notify us within 48 hours of delivery. Provide photographic evidence and order details to our customer support team at info@jivo.in or +91 8595 349 565. We will resolve the issue with a replacement or refund as appropriate.
Contact Us
For any questions or concerns about your return or refund, please reach out to us:
- Email: info@jivo.in
- Phone: +91 8595 349 565
- Customer Support Hours: Monday to Saturday, 11 AM – 7 PM
At Jivo, we value your trust and strive to ensure that your shopping experience is as smooth and delightful as our products. Thank you for choosing Jivo, where every purchase contributes to the wellbeing of many.
Note: This policy complies with current standards and may be updated periodically. Visit our website for the latest updates.
